Receiving Donations & Contributions

How to view incoming payments, automate emails, issue receipts and fulfill contributions.

Josh Bloomfield avatar Daniele Ramdial avatar Sarah Hyde avatar +2
35 articles in this collection
Written by Josh Bloomfield, Daniele Ramdial, Sarah Hyde and 2 others

Do tax receipts send to the billing email or the email on the supporter account?

What email does the tax receipt send to in Givecloud?
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

Contributions - How to Manage and Report on Contributions

Givecloud offers a wide range of filters to help with managing and reporting on contributions.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

How Do I Fulfill Contributions?

Shipping and fulfilling contributions with Givecloud's ecommerce tools
Daniele Ramdial avatar
Written by Daniele Ramdial
Updated over a week ago

Switch the Supporter Profile on a Contribution

A quick guide on how to switch the supporter profile on a contribution.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

Can I Delete a Contribution?

In this article, we will highlight what contributions can be removed and how to manage refunded contributions.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

Creating a Meaningful Thank You Page

Thanking donors and continuing the conversation. How to create a positive experience for donors directly after they have donated.
Adam Volpe avatar
Written by Adam Volpe
Updated over a week ago

Txt to Give: Tracking Source

What is the tracking source field for?
Adam Volpe avatar
Written by Adam Volpe
Updated over a week ago

Previewing the Thank You Page

How can I see my Thank You page without putting through a contribution each time?
Adam Volpe avatar
Written by Adam Volpe
Updated over a week ago

Dealing with Chargebacks

Helpful steps for quickly dealing with chargebacks.
Josh Bloomfield avatar
Written by Josh Bloomfield
Updated over a week ago

Failed or Declined Payments

Understand why payments might fail, what different error codes mean, and how to resolve them.
Josh Bloomfield avatar
Written by Josh Bloomfield
Updated over a week ago

Edit an Item on a Contribution

If the Supporters wishes to edit the item on their contribution, you can adjust the item for them through the Contribution Page.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

How do I track a Givecloud Contribution in DonorPerfect?

Josh Bloomfield avatar
Written by Josh Bloomfield
Updated over a week ago

AVS, CVC and GeoIP Risk Indicators

Payment validation allows you to assess whether or not fraudulent payments are being made through your Givecloud account.
Josh Bloomfield avatar
Written by Josh Bloomfield
Updated over a week ago
Recurring Donations

When is the "Payment Method: Expiring" email notification sent?

Josh Bloomfield avatar
Written by Josh Bloomfield
Updated over a week ago

Recurring Payments & Donations

Discover how Givecloud automates your recurring payments and donations and learn how to customize Givecloud's behaviours.
Josh Bloomfield avatar
Written by Josh Bloomfield
Updated over a week ago

How do I update a supporter's payment method?

When a supporter gets a new card or their current payment method expires, a new payment method should be added to their profile
Daniele Ramdial avatar
Written by Daniele Ramdial
Updated over a week ago

Recurring Cash, Check or Other Payments

Learn how to track recurring payments that are received offline or managed in another system and track each payment you receive.
Daniele Ramdial avatar
Written by Daniele Ramdial
Updated over a week ago

How do I add a Recurring Payment Option?

Quickly add or edit your recurring donation options on your items to provide flexible commitment levels for your supporters.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

Manage Suspended Recurring Payments Settings with Account Updater

Givecloud offers more control to manage suspended recurring payments through Account Updater.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

How to change the frequency or amount of a recurring payment on Givecloud

This article explores how you can change the frequency and amount associated with an existing recurring donation on Givecloud.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

Cancel a Recurring Payment

How to cancel a recurring payment profile.
Adam Volpe avatar
Written by Adam Volpe
Updated over a week ago

Process Missing Recurring Payments

A guide on how to process missed payments and get your supporters back on track with their recurring payments.
Kimberly Arcand avatar
Written by Kimberly Arcand
Updated over a week ago

Account Updater

Keep payment information up to date and avoid losing recurring donations.
Sarah Hyde avatar
Written by Sarah Hyde
Updated over a week ago