Receiving Donations & Contributions

How to view incoming payments, automate emails, issue receipts and fulfill contributions.

+2

13 articles in this collection
Written by Josh Bloomfield, Hayley Killalea, Sam Smith and 2 others

Can I Delete a Contribution?

In this article, we will highlight what contributions can be removed and how to manage refunded contributions.

Written by Kimberly Arcand
Updated over a week ago

Creating a Meaningful Thank You Page

Continuing the conversation and creating a positive experience for donor's directly after they have donated.

Written by Hayley Killalea
Updated over a week ago

Customizing Tax Receipts

Create customizable email notifications and tax receipts with your branding.

Written by Sarah Hyde
Updated over a week ago

Txt to Give: Tracking Source

What is the tracking source field for?

Written by Hayley Killalea
Updated over a week ago

Previewing the Thank You Page

How can I see my Thank You page without putting through a contribution each time?

Written by Sam Smith
Updated over a week ago

Dealing with Chargebacks

Helpful steps for quickly dealing with chargebacks.

Written by Josh Bloomfield
Updated over a week ago

Failed or Declined Payments

Understand why payments might fail, what different error codes mean, and how to resolve them.

Written by Josh Bloomfield
Updated over a week ago

Edit an Item on a Contribution

If the Supporters wishes to edit the item on their contribution, you can adjust the item for them through the Contribution Page.

Written by Kimberly Arcand
Updated over a week ago

How do I track a Givecloud Contribution in DonorPerfect?

Written by Josh Bloomfield
Updated over a week ago

Frequently Asked Questions

How do I issue a Refund or Void a Contribution?

Refund or void a contribution

Written by Hayley Killalea
Updated over a week ago

How do I mark a Contribution as 'Complete'?

Written by Josh Bloomfield
Updated over a week ago

Tax Receipts with Givecloud

Everything you need to know about tax receipts on Givecloud

Written by Kimberly Arcand
Updated over a week ago

Resending a Contribution Received Email

Written by Josh Bloomfield
Updated over a week ago