Receiving Donations & Contributions

How to view incoming payments, automate emails, issue receipts and fulfill contributions.

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14 articles in this collection
Written by Josh Bloomfield, Sarah Hyde, Kimberly Arcand and 1 other

Do tax receipts send to the billing email or the email on the supporter account?

What email does the tax receipt send to in Givecloud?

Written by Kimberly Arcand
Updated this week

Can I Delete a Contribution?

In this article, we will highlight what contributions can be removed and how to manage refunded contributions.

Written by Kimberly Arcand
Updated over a week ago

Creating a Meaningful Thank You Page

Thanking donors and continuing the conversation. How to create a positive experience for donors directly after they have donated.

Written by Adam Volpe
Updated over a week ago

Customizing Tax Receipts

Create customizable email notifications and tax receipts with your branding.

Written by Sarah Hyde
Updated over a week ago

Txt to Give: Tracking Source

What is the tracking source field for?

Written by Adam Volpe
Updated over a week ago

Previewing the Thank You Page

How can I see my Thank You page without putting through a contribution each time?

Written by Adam Volpe
Updated over a week ago

Dealing with Chargebacks

Helpful steps for quickly dealing with chargebacks.

Written by Josh Bloomfield
Updated over a week ago

Failed or Declined Payments

Understand why payments might fail, what different error codes mean, and how to resolve them.

Written by Josh Bloomfield
Updated over a week ago

Edit an Item on a Contribution

If the Supporters wishes to edit the item on their contribution, you can adjust the item for them through the Contribution Page.

Written by Kimberly Arcand
Updated over a week ago

How do I track a Givecloud Contribution in DonorPerfect?

Written by Josh Bloomfield
Updated over a week ago

Frequently Asked Questions

How do I issue a Refund or Void a Contribution?

Refund or void a contribution

Written by Adam Volpe
Updated over a week ago

How do I mark a Contribution as 'Complete'?

Written by Josh Bloomfield
Updated over a week ago

Tax Receipts with Givecloud

Everything you need to know about tax receipts on Givecloud

Written by Kimberly Arcand
Updated over a week ago

Resending a Contribution Received Email

Written by Josh Bloomfield
Updated over a week ago