Depending on the payment gateway that you are using, you can give your supporters the option to contribute directly from their bank account through direct debit.

Depending on the country, paying through direct debit is usually referred to as:

  • ACH - USA (USD)

  • EFT - Canada (CAD)

  • BACS - UK (GBP)

  • Bg Autogiro - Sweden (SEK)

  • SEPA - Eurozone (EUR)

Currently supported payment gateways with direct debit as an option within Givecloud are:

Please note: You will need to request enabling direct debit through your payment provider. Availability for the options above, depend on whether your payment provider supports a processor for direct debit in the country you're in.

Once direct debit is enabled, a new payment option will be displayed on your donation and checkout screens.

  • ACH/EFT for NMI/SafeSave/Authorize.net shows up as "Bank" at checkout

  • BACS/AUTOGIRO/SEPA for GoCardless shows up as "Bank" at checkout

  • ACH for Vanco - shows up as "Bank" at checkout

  • ACH/EFT for Paysafe shows up as "Credit / Debit" at checkout

When a supporter selects this payment option at checkout, they will be prompted to fill out their banking information.

It's important to note that payments using direct debit are NOT instant. There is typically a 3 day delay before the account is debited. These contributions will show up as 'Pending' within Givecloud.

For 'Pending' ACH and EFT transactions in NMI and Paysafe:

  • These are checked nightly for updates until they either succeed or fail. When an update is received, the status of the payment will be updated in Givecloud.

  • If the payment is successful

    • Givecloud will automatically update the payment status and contribution to 'Successful'

  • If the payment has failed

    • Givecloud will automatically update the payment status and contribution to 'Failed'

    • You'll need to:

      • Request that Givecloud updates the contribution to an Abandoned Cart

      • Notify the supporter that their transaction has failed

      • Void the automatically sent tax receipt and resend to the supporter (If applicable)

      • Delete any automatically created gifts in DonorPerfect (If applicable)

For 'Pending' ACH transactions for Authorize.net, Vanco and BACS/AUTOGIRO/SEPA for GoCardless:

  • These DO NOT receive an update from the payment gateway when the payment either fails or processes successfully.

  • You'll need to monitor your payment gateway to verify if these payments fail or are processed successfully and reach out to Givecloud support either using live chat or at support@givecloud.com to request to update the contributions within Givecloud.

  • If the payment is successful

    • When you reach out to request an update, we'll update the payment status and contribution to 'Successful'

  • If the payment failed

    • When you reach out to request an update, we'll update the payment status to 'Failed' and update the contribution to an Abandoned Cart

    • You'll need to

      • Notify the supporter that their transaction has failed

      • Void the automatically sent tax receipt and resend to the supporter (If applicable)

      • Delete any automatically created gifts in DonorPerfect (If applicable)

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