What is Two Factor Authentication?

Two Factor Authentication, also known as two-step verification, is a commonly used security tool to help protect your online accounts.

Two Factor Authentication provides an extra layer of security by adding a verification step after entering your password. The additional step requires you to authenticate your account with either an authenticator app or a recovery code only known by you.


Why Should I Enable Two Factor Authentication on my Givecloud Account?

Two Factor Authentication makes it harder for potential hackers to access your account. Think of Two Factor Authentication as an additional lock on your door. Your Givecloud account contains information about your organization, donors and fundraising - Two Factor Authentication helps you keep this information safe from potential wrong-doers.

How Does Two Factor Authentication Work?

Once enabled on your account, Two Factor Authentication will prompt you for a secure, random token during authentication. You can retrieve this token from an authenticator app such as 1Password, LastPass, Authy, Microsoft Authenticator, Google Authenticator (available on Android / iOS). To learn more about each authenticator app and how they can work for you, please refer to their support sites below.

Setup Two Factor Authentication

To set up Two Factor Authentication on your account,


1. Log in to your Givecloud Site.


2. Select the Profile Icon in the upper-right-hand corner of the Dashboard, then select My Profile.

3. Scroll to Two Factor Authentication > Enable.


4. Scan the QR code using your authenticator app and store recovery codes in a secure password manager.

Two Factor Authentication Rollout for your Team

Site admins can enforce a sitewide rollout Strategy for Two Factor Authentication (2FA). To set your Two Factor Authentication (2FA) rollout strategy, on the right sid e, go to Settings > Security > then scroll down to the Two Factor Authentication section

The Rollout Strategy options are:

Optional: Users can enable Two Factor Authentication (2FA) at their discretion.

Prompt: Frequently ask users to enable Two Factor Authentication (2FA) after login.

Force: Don't allow users to access your Givecloud site until Two Factor Authentication (2FA) is enabled.

*Each user on your Givecloud Site will need to enable Two Factor Authentication on their Givecloud profile.

Managing Two Factor Authentication

Givecloud includes tools to help you manage Two Factor Authentication for your Givecloud users. See all users who have enabled Two Factor Authentication under Settings > Users.

If a user has problems setting up Two Factor Authentication, admins can disable Two Factor Authentication, and the user can begin again.

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