Supporters may have an issue with their payment method, and this will require your team to process a missed payment. When Givecloud can't process a payment method, the payment will go into 'Suspension.' The steps below will help you process the missed payment.

To process the missing payment,

  1. Go to the recurring payment profile, under Contributions > Recurring Profiles

  2. Search the Supporter Name and open the recurring payment profile. The recurring payment may be in suspension, so you may need to change to Active Filter to Suspended.


  3. Re-enable the payment if in suspension, then click the small gear in the upper-right-hand corner.

  4. Select 'Charge Now.'

  5. Once the payment is collected, go to 'Modify,' and adjust the payment date back to the next scheduled payment.

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