You may need to cancel a Supporter's recurring payment from time to time. Here is how to do that.

  1. Select Contributions from the left-hand navigation menu.

  2. From the menu that expands, select Recurring Profiles to see all of your Supporters who have recurring payments

  3. You can use the search bar or filters at the top of the report to find the profile you are looking for.

  4. To select a profile use the magnifying glass icon to the left of the row for that supporter.

  5. At the top right of the individual Recurring Profile, you will see the red Cancel button. This is also where you will find the Suspend and Modify button if you only need to temporarily cancel or make changes to the account.

    You can also access this recurring payment profile directly from the donor's account page.

NB: Cancelling a payment cannot be undone. If you believe this change may be temporary or are not certain it will be permanent, Givecloud recommends that you suspend the payment.

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