Adjusting the Transaction Fee

Two components determine the cost of your transaction fees, the percentage of the total charge (4.5% recommended) and a per charge fixed fee ($0.30). Some organizations will also include the cost of their subscription and any other cost associated with their online giving platform.

How do I determine my transaction fee?

You'll want to combine all your transaction fees into a single amount. For example, if your Payment Processor charges 2.5% + $0.30, and Givecloud's fee is 1.25%, enter a combined rate of 3.75% + $0.30.

On average, 80% of all donors opt in to cover your cost with Givecloud's DCC feature. If you set DCC at 1% over your actual cost, this will help cover for the donors who do not contribute.

Organizations who are covering 100% and more of their costs have set their DCC amount to 4% or higher. Imagine having more money for your mission!



Overrides Donor Covers Cost Messaging

Overrides allow you to choose how you'd like the DCC messages to show on the site. Here you can customize the Checkout Heading, Checkout Description, Checkout Description with Amount and Invoice/Cart Label.


a. Checkout Heading: The header display or call to action to ask your donors to cover the costs.


b. Checkout Description: The description is to provide your donors with more information on Donor Covers Cost and how their contribution will help your organization.


c. Checkout Description with Amount: The description is to provide your donors with more information on Donor Covers Cost and how their contribution will help your organization and includes the dollar amount. Please note, when adding "[$$$]" into the description, this will replace dynamically with the amount of the admin fees based on the donation.


Example

"Cover the [$$$] fee to make the most of my donation." will become "Cover the $3.20 fee to make the most of my donation."


Invoice/Cart Label: The label used to display the fee in the cart, order review and invoice. The label will show next to tax and shipping.

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