Welcome to Givecloud Support!

This article is intended as a starting point for troubleshooting some common issues.

  • Many issues can be fixed by clearing your cache and cookies. Click Here to see how.

  • Try the task using an incognito or private session window. Click Here to see how.

  • User permissions might be limiting your access to view certain aspects of your site. If this is the case, please reach out to your site administrator(s) to grant you access. Click Here to see how.

  • If you are having issues with receiving payments, making sure your payment gateway is enabled is a great place to check first. Click Here to see how.

  • If your supporters are getting emails with missing information it could be due to a wrong merge tag in the custom email template and needs to be updated. Click Here to see how.

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