Givecloud sends a handful of communications to your supporters on behalf of your organization. These communications should be reviewed, and your logo added so that they represent your organization well.

Custom "From" and "Reply-To"

  1. Go to Communicate > All Automated Emails.

  2. At the top of the setting screen, you'll see settings for From Address, From Name and Reply-To Address. Change these fields appropriately.

  3. Hit Save. If you receive an error about your domain's SPF records, consult your IT professional and have them add Givecloud's servers to your SPF record.

Add Givecloud's SPF record to your domain host.

To verify your site email address, you need to add Givecloud's SPF record to the TXT record in your domain settings.

Steps:

  1. Log in to your domain hosting account.

  2. Find your domain's TXT record.

  3. Add Givecloud's SPF record — v=spf1 include:_spf.givecloud.co -all — to your domain's TXT record.

  4. Save your changes.

DomainKeys Identified Mail (DKIM) Validation

If you have updated your 'From Address' but still notice that emails are sending "From Givecloud on behalf of (Your Organization), this is standard behaviour, particularly for certain versions of Outlook. If you want to prevent this from happening, you'll need to go through a slightly more complex setup procedure to set up DKIM for your domain on Givecloud. You'll need to add 3 CNAME records to your DNS. If you require DKIM, contact support about setting up custom DKIM for your domain.

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