Refunding/Voiding an Order

Givecloud allows you to refund an entire order simply and easily.

  1. Find the Order you are looking to refund.
  2. In the top right corner of the Order screen, click on the Red Arrow icon.
  3. Givecloud will mark the order as refunded and refund the total amount back to the customer/donor.

Partial Refunds

In order to refund a partial amount follow the same steps as above but instead select the Partial refund amount, you wish to return.

Note: For Givecloud Accounts connected to DonorPerfect, order refunds are NOT automatically updated in DonorPerfect. To enable the auto-sync of all order refunds you will need to toggle on the setting. To do so visit Settings & Admin > Donor Perfect integration

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